Support terms
Commercial shipping, inspection, and warranty expectations.
Last updated July 8, 2026. Final warranty, delivery, and installation details are confirmed during quote planning and order review, not buried after the machines are already on the way.
Support policy
Know the receiving path before the machines ship.
Shipping is quote-specific. Buyers should confirm access, timing, inspection, and special handling needs before release so the delivery and warranty process starts from accurate information.
What to expect
Support should feel clear before payment and after delivery.
The Carriage Co. sells machines for commercial studio environments. Warranty coverage, maintenance expectations, and shipping assumptions are reviewed before final order confirmation so buyers know what the order requires on their side.
Delivery timeline
Three checkpoints matter most.
Most avoidable problems happen when access details, freight timing, or delivery inspection are treated as afterthoughts. This is the sequence the studio should keep clean.
Before shipment
Confirm the ship-to address, receiving contact, loading access, stairs, timing restrictions, and any special handling details before the order is released.
At delivery
Inspect the shipment promptly, note any visible freight damage before moving the machines, and capture clear photos if anything arrives compromised.
After arrival
Place the machines with the final room layout in mind, keep commercial-use expectations in view, and route any support questions through The Carriage Co. team.
Support topics
What changes the shipping and warranty conversation.
Buyers can move faster when the freight conditions, inspection expectations, and commercial-use assumptions are documented early.
Loading docks, elevators, stair carries, narrow doors, and date-specific receiving windows can all change the correct freight plan.
Destination, machine count, timing, and special handling needs are reviewed before full-room orders are finalized.
Visible damage should be documented before equipment is moved deeper into the studio so the delivery record stays clean.
The machine footprint, aisles, mirrors, and instructor sightlines should already be decided so placement does not create avoidable rework.
Coverage, maintenance expectations, and exclusions are reviewed as part of the commercial order path rather than treated like a home-fitness purchase.
Use the quote path or email support directly when freight, installation, or commercial-use questions affect the purchase decision.
Need full-room planning?
Use the quote path when machine count, freight, delivery timing, installation notes, or finish direction affect the purchase.
Build My QuoteNeed support clarification?
Questions about warranty, shipping, inspection, or commercial-use expectations can be sent directly to The Carriage Co. team.
Email [email protected]Final warranty language, exclusions, delivery assumptions, and installation notes are confirmed in the order-specific documentation. This page is the operating summary, not the entire legal package.